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To Kiosk or Not to Kiosk: That is Only Part of the Question

12 Aug 2014 As electronic services crowd out print, the costs of facilities—construction, renovation, and upkeep—are under unprecedented scrutiny. Several library systems I have worked with as a consultant have considered the alternative of including kiosks in their service mix, even as…

Who’s Comparing? Benchmarking Library Performance

14 Jul 2014 Benchmarking is a comparison of performance measures between similar entities and/or against recognized standards. Library benchmarks are typically comparisons of numerical (quantitative) statistics such as circulation, visits, and revenues. It is one of several tools, including customer…

Building A Niche With Social Media

25 Jun 2014 Today, marketing is all about branding; personal brands, product brands and service brands-virtually everyone and everything you see, hear or touch has a tinge of branding attached to it. Branding your product can be a daunting task like…

Working With Consultants – the Library Director’s View

2 Jun 2014 Hiring and working with consultants for your library is all about finding the “best fit”. Directors are in the best position to know their staff’s strengths and weaknesses, their Board’s priorities and perspectives, and their library’s needs. What…

thumbnail image for article: Aspirin for Holiday Closures

Aspirin for Holiday Closures

19 May 2014 There are many factors to consider with holiday closures, and some people will be irritated, no matter what you do. Here are some considerations for libraries determining their holiday policies and schedules:Be honest – is the holiday closure…

Vendors are Human Too

28 Apr 2014 We’ve had the chance to review dozens and dozens of RFPs every year. Some are concise, clear in their intent, and signal prospective bidders that the issuing organizations know what they are doing. Others, frankly, are a…

Children as Library Donors

14 Apr 2014 Standards published by the Association of Fundraising Professionals state: Members shall not exploit any relationship with a donor, prospect, volunteer, or employee for the benefit of the member or the member’s organization. Some librarians feel it…

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