Pam Fitzgerald orchestrates initiatives that address library marketing and programmatic challenges. Her team focuses on strategies that build brand, develop internal capacity, and leverage technology. Focusing on the quality of the customer experience, The result has been innovative programs that facilitate direct access to online resources and position librarians as information management.

Pam has penned a national column on literacy, is the creator of the “I Read…I Dream” program, and  is a regular presenter and speaker at national conferences on literacy, libraries, and information management. Pam is a graduate of McGill University.

The one and only time I cut class in high school, I headed straight for the public library! Growing up in a hard-working immigrant family, leisure reading was a guilty pleasure.

Nancy Davis, MLS, oversees all research and planning projects, analyzing and translating market data, and preparing reports. She brings extensive experience in strategic planning for libraries, always integrating best practices. Nancy also develops and conducts customized training programs for consortia and state libraries as well as presenting at state and national conferences.

Nancy began her library career at Temple University, DuPont-Nemours, and the Franklin Mint. A graduate of University of Pittsburgh and Carnegie Mellon University, Nancy brings a unique blend of business experience to her work with libraries and library systems. To address specific challenges, she also enlists and coordinates the work of a network of nationally respected library specialists.

At age 62, my father lost most of his vision to macular degeneration. With the assistance of his local library, he enrolled in the National Library Services for the Blind program. He is now 95 and continues to receive Talking Books by mail. He “reads” at least three books a week.