Ivy Library : http://www.ivylibrary.com/services/strategic-planning/community-assesments
Ivy Library: a division of The Ivy Group, Ltd.

Case Study:

Information Needs Assessment

The Ivy Group conducted an Information Needs Assessment of citizens in Derry Township. This study provided Board and staff with information needed for a 5-year strategic plan and for selecting technologies installed in the Hershey Public Library's new facility.

The study gathered data about information needs by subject, use of computers and information technology, and Internet access in three market segments including pre-schoolers and their parents, senior citizens and small businesses. We incorporated interviews with community leaders and with school librarians and telephone interviews with library patrons and non-library users. The Ivy Group also collaborated with the staff of the library to field a second survey that measured the impact of the new technologies on customer satisfaction and the effectiveness of computer and Internet training classes that the library provided to community residents.

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Community Assessments

Effective Long-Range Planning

Ivy Library consultants have collaborated with dozens of public libraries to design a community assessment process that generates reliable, actionable information. Using a combination of qualitative and quantitative research tools (in-depth interviews, focus groups, telephone and online surveys), the consulting team provides library boards and staff with an understanding of perceptions of the library and its services, unmet community needs, and the level of support for increased funding and expanded facilities, programs, services and collections. 

Special and Academic Libraries Have Stakeholders Too!

When opinions are solicited and thoughtfully integrated with best practices, trends research, technology and customer service considerations, libraries emerge with strategies that are forward-thinking and proactive. The Ivy Group acts as a neutral third party, bringing diverse interests and agendas to the table and mediating a thoughtful course for the future.

Planning Is An Investment in the Library's Future.

These are difficult times for libraries—more is demanded with fewer resources. Call us and tell us your story. We'll advise you on a process that responds to your particular needs and situations.  (Do not assume that your library cannot afford professional assistance!  We also provide suggestions for alternative funding sources.)

 


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