Ivy Library : http://www.ivylibrary.com/services/strategic-planning/focus-groups
Ivy Library: a division of The Ivy Group, Ltd.

Case Study:

Focusing on Loudoun County Libraries

Ivy Library conducted focus groups at the Library’s seven branch locations.  Attendees were customers at the branches.  The primary goals of the group sessions were to measure the current level of satisfaction with programs and services and to explore how space at the facilities might be put to better use to satisfy community needs and preferences.

One of the focus groups was comprised of teens, and the purposes of the teen group was to gain a better understanding of how they differentiate public and school libraries and to explore interest in future services the Loudoun County Public Library might offer to that target population.

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Focus Groups

Get the Right People Together; They'll Tell You What They Think!

Focus groups are effective for obtaining qualitative, anecdotal information about attitudes and opinions. Focus groups are especially useful for talking with teens, youngsters, and individuals familiar with a library's facilities, services, and programs. In isolation, however, they only point a direction: generally, what is learned in a focus group becomes the basis of quantitative research projectable across larger populations. These quantitative studies are generally conducted by telephone, online, or through the mail.

We will work with you to determine the best "menu" of methods. For focus groups, we develop discussion guides, prepare exhibits, select sites, and facilitate sessions that may be audio or videotaped. Our reports conclude with actionable recommendations.

Be confident that your library's focus groups yield the data you need...call us to discuss your requirements and how focus groups might provide the insights you seek.


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